I am already subscribed yet the fact to lie to try to get me to get a data processor? It was not just once I called again to hopefully get a different agent. I feel the customer service agent was just trying to make commission by making me feel as though I need some other subscription. The only issue was the fact Office 365 removed permission to Quickbooks - reason why error message of server not connecting showed up.
Let me tell you nothing was wrong with our file. I stated I will get back to them as I need to ask my boss and we ended up speaking to an IT. They estimated me $1849.00 for a YEAR subscription to their data processing to fix this one issue. When I called customer service the person "acted" as though they were checking my data from QuickBooks and showed me a couple lines that stating errors and told me I would need to back up all my files using QuickBooks data processor as not to "corrupt" the files. They should not be able to get away with this. What are they doing with our monies? We are planning on filing a lawsuit against them. How are they able to blatantly keep our monies and get away with it. We cannot cancel the deposit without being penalized with a fee, but Intuit (quickbooks) is allowed to hold our monies indefinitely. The money, of course, was taken out of the clients’ accounts immediately. We have a significant amount of money that Intuit is, in my opinion, illegally withholding, for almost a month ago. The worst part is the representatives themselves can’t even get in touch with the merchant department that is placing the hold on our monies. Each time we had to explain everything all over again, taking ½ hour to 1 hour, each time. Every time we call then, the call gets re-routed to multiple departments, but none of the departments have a supervisor that we can speak to. This has been the most horrible merchant processor we have ever experienced. On February 10, 2022, we spoke to Alexis who again escalated our case number of ** and was assured that someone would contact us by email or phone in 2-3 business days – but, no call as of today. Again, on February 4, 2022, we called and given another case number of **, but this time the representative stated that she was releasing the hold on her end, and we would receive the deposit in 2- 3 business days. We spoke to Tamara who assured us that she put another request to escalate our case and again we should receive an email or call in 2 business days. On February 2, 2022, we still didn’t receive the deposit and called again. We received a notice that the documents were “under review by intuit” and “we’ll review within 2 business days”. We uploaded all the documents that they requested. We complied with the request within ½ hour on the January 28th. After numerous other phone calls, on January 28, 2022, we received an email from QBOCare, asking for us to upload the invoices that were already created in Quickbooks supposedly for verification. We were given case #** and told to wait another 2-3 days and someone would reach out via phone call or email.
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